Overview
User Management is used to configure, license, and maintain all user-related components within the CCaaS platform.
User Management centralizes control over how users are created, synchronized, licensed, and managed across the Unified Communications (UC) and Contact Center (CC) environment. Administrators can assign phone and agent licenses, configure system behaviors, and keep user and extension data aligned between the UC platform and CCaaS.
Manages licenses tied to the underlying UC system — desk phones, soft-phones, and extensions. Determines a user's ability to register a device and place or receive calls through the UC platform.
Controls CC-specific licensing, including access to agent features such as queues, call handling, reporting, and WebRTC-based agent clients.
Defines individual users and their access levels within the CCaaS system.
Configures tracking codes used for reporting, billing, and call categorization purposes.
Manages agent availability reason codes used to explain non-ready or unavailable states for operational visibility and reporting accuracy.
Synchronizes user records from the UC platform into CCaaS, keeping extension, user, and licensing data consistent between both systems.
Updated 8 days ago