An outbound number is a phone number agents can place outbound calls from without a virtual handset of its own. On NetSapiens, a number becomes an outbound number by giving it an Outbound Number Label on the NetSapiens Phone Numbers page, which tags the number in NetSapiens. Tagged numbers appear under Outbound Numbers in SIP Extensions automatically, whether the number is routed to the contact center or kept on the PBX.

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Accessing Outbound Numbers

Phone numbers are managed from the NetSapiens Phone Numbers page, which reads and writes the domain's phone numbers (DIDs) in NetSapiens directly.

1. Navigate to Routing Configuration > Netsapiens Phone Numbers
2. All phone numbers on the NetSapiens domain are listed, sorted by number and grouped by where they are routed

Tagged numbers that the PBX still answers are grouped under Routed to Netsapiens - Outbound Number. Each outbound number shows a third line with its label and who places calls from it — for example, Sales · Agent: Pat Smith(684) or Front Desk · Unassigned. A pin icon marks a pinned number.

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Tagging an Outbound Number

1. Select a phone number to open it
2. Enter a name in Outbound Number Label — for example, Sales. Leave it blank, or select the clear button, to untag the number
3. Complete the assignment fields — see Assigning an Outbound Number
4. Select Save

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Assigning an Outbound Number

Once a number has a label, the following fields appear under it:

An agent can be assigned to only one outbound number. Choosing an agent who already has one prompts to move the agent to this number.

Save writes the number to NetSapiens, then saves the assignment and pin. If the number saves but the assignment does not, the dialog stays open and says so, so the assignment can be corrected and saved again.

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Troubleshooting

See NS - Phone Number Management for the full Phone Numbers page reference.