NetSapiens Xima UCaaS
Covers the Xima UCaaS Admin Portal — the NetSapiens-based interface for managing users, extensions, and call flow independently of CCaaS.
Once Target Platform and SIP Extensions are configured, the topics below cover the Xima UCaaS Admin Portal itself — general UC administration such as users, queues, and time frames — as opposed to the CCaaS-specific routing, recording, and hardware topics covered under NetSapiens in CCaaS.
Conventions and gotchas for administering users, queues, attendants, and time frames in the Xima UCaaS Admin Portal.
Adds and manages user accounts, extensions, and scope-based permissions in the Xima UCaaS Admin Portal.
Creates a group conference bridge that participants dial into using a pin.
Builds an Auto Attendant menu and routes a menu option into a CCaaS skill.
Creates a native NetSapiens call queue with its own routing method, pre-queue, and in-queue behavior.
Enables SMS on a UC Call Queue, or routes an SMS-enabled number directly into a CCaaS skill.
Defines named schedules — business hours, holidays, or a catch-all — used to route calls differently depending on when they arrive.
Configures hold music as a greeting within a Call Queue's Intro MOH setting.
Manages the DIDs and phone numbers assigned to the phone system, and routes a DID directly into a CCaaS skill.
Updated about 2 hours ago