A time frame is a named, reusable schedule that other routing destinations — an Auto Attendant, a DID, a Call Queue — reference to determine where a call goes depending on when it arrives. Time frames are owned either by the domain (shared across the phone system) or by an individual user.

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Accessing Time Frames

1. Select Time Frames from the top of the Xima UCaaS Admin Portal
2. A list of owners with configured time frames is shown — typically Domain, plus any individual users with their own time frames, each with a count of how many time frames they own

The list can be filtered by searching for a specific user, and narrowed with Hide Users Without Time Frames or Hide System Users.

3. Select an owner (for example, Domain) to view that owner's individual time frames, listed with their Name, Owner, When, Recurrence, and Ends On

Hovering over the i icon next to a time frame's When value shows the dates or hours it contains. Ends On is not itself an entered field — it reflects the last date the time frame's configuration resolves to, and reads Never for a time frame that recurs indefinitely.

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Creating a Time Frame

Selecting Add Time Frame opens a tabbed form, starting on its Type tab:

When

Selecting Always requires no further tab and can be saved directly from Type.

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Configuring a Days of the Week Time Frame

Selecting Days of the Week on the Type tab reveals its own tab:

Selecting Save creates the time frame.

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Configuring a Specific Dates Time Frame

Selecting Specific Dates on the Type tab reveals its own tab:

Selecting Save creates the time frame. Additional date ranges can be added to an existing time frame later by selecting its Pencil icon, then the + icon.

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Configuring a Holidays Time Frame

Selecting Holidays on the Type tab reveals its own tab:

Selecting Next advances to the Observed Holidays tab, which sets rules for holidays that fall on a non-workday:

If Holiday Is On

Selecting Save creates the time frame.