SNAPmobile is the NetSapiens platform's native softphone, available either as a smartphone app on iOS and Android or as a browser-based WebPhone that can also be installed as a desktop app.

Key features:

Native NetSapiens softphone
Browser-based WebPhone
Single Sign-On (SSO)
SMS messaging
Call history
Voicemail access
Answering rules — see Forwarding Rule for Failover for one common use of Answering Rules
Device transfer
Self-service access through the User Portal

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CCAC Still Required
SNAPmobile only shows the internal extension a call arrives on — it does not display the calling party's information or the skill the call routed through. The Contact Center Agent Client (CCAC) is still required for full call context, and is the only way to answer a Contact Center call with that context available.

Requirements

On the Smartphone

Requirement	Description
iPhone	Requires iOS 17.0 or later
Android	Requires Android 10 or later
Active Account	An active NetSapiens user account

On the Browser

Requirement	Description
Supported Browsers	Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari — the latest updated version of any is recommended
Permissions	Microphone and audio access must be allowed when prompted by the browser
Active Account	An active NetSapiens user account

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Installing the WebPhone as a Desktop App Requires Chrome
The WebPhone itself runs in any supported browser, but installing it as a standalone desktop app (see below) is a Chrome-specific feature.

Installing on a Smartphone (iOS and Android)

Download and install the SNAPmobile app from the Google Play Store (Android) or the Apple App Store (iOS)
Log in using the following:

Field	Description
Host/ID	Found under the extension's NetSapiens User Profile, by selecting the `SNAPmobile` button and viewing the Login Info section
Login Name	The extension in `extension@company` format
Password	Set after the installation technician's welcome email; recoverable via `Forgot Password?` on the login page if unknown

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iOS Follows the Same Steps
These steps were captured on Android. The iOS app is expected to follow the same installation and login process; if a step diverges on iOS, this page should be updated accordingly.

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White-Labeled Apps
Some NetSapiens resellers white-label the platform and publish their own version of this app under a different name on the Google Play Store or Apple App Store, rather than making Host/ID and login details available for the standard SNAPmobile app.
The NetSapiens partner/reseller/vendor responsible for the deployment can be contacted if this information isn't available, providing users with download links and sign-in credentials.

A registered device displays a green arrow icon on the platform.

Installing the WebPhone on Windows

Installing the WebPhone as a standalone desktop app requires Google Chrome.

From Chrome, log in to the account's web portal
Select the Apps dropdown in the top right, then WebPhone — this opens the WebPhone in a new Chrome window, and is also how the WebPhone is reopened later
Expand or maximize the WebPhone window to reveal its full set of options, including Settings in the bottom left
Select Settings, then Install PWA
Select Install on the confirmation prompt

The WebPhone installs and pins to the Windows taskbar. It can also be relaunched by searching SNAPmobile in Windows search.

Using the WebPhone

Making a Call

From the Contacts page, selecting the phone icon next to a contact calls them directly
From the dial pad icon, dialing a number or extension and selecting the phone icon places the call

In-Call Options

Option	Description
Mute	Silences the agent's side of the call
Hold	Places the caller on hold, playing hold music if configured
Transfer	Transfers the call to a dialed number or a selected contact, as either a blind or attended transfer

Checking Voicemail

Selecting the voicemail icon lists messages, sortable by new, saved, or trash from the dropdown next to Voicemail. Selecting a message shows options to:

Listen to the voicemail
Call back the caller
Save the voicemail
Forward the voicemail to another extension
View the voicemail and caller information
Delete the voicemail

Forgot Login Name or Password

The Forgot Login? and Forgot Password? links on the SNAPmobile login page recover this information when known details are entered. If the requested information isn't available either, the NetSapiens provider responsible for the deployment can help recover it.