The Call Event row type is a Record-Level-style report, described in full on Row Types. Record-Level reports list one row per individual record, identified by a searchable ID, rather than a total.

What	Description
It Represents	A single event within a call — such as Queue, Ringing, or Talking.
To Expect	One event per row, identified by an Event ID; selecting the Call Event row type adds a Row Filter step, optionally narrowing which records are included before columns are added.

Metrics

The Call Event row type offers 26 predefined metrics, listed below with their row-type-agnostic definitions.

Metric	Definition
`AI Insight Topics`	The topic(s) AI transcription identified within a call.
`Agent`	The agent associated with a given call event or feature instance.
`Call Event Duration`	The total, maximum, minimum, or average duration of events of a specified type associated with a report row's scope.
`Call Event Type`	The type of a given call event.
`Call ID`	The CCaaS index assigned to a call.
`Calling Party`	The phone number that initiated a given call event, as provided by the caller's service provider.
`End Time`	The date and time a given call, call event, or feature instance ended.
`Final Sentiment`	The sentiment — Negative, Neutral, or Positive — of the last scored portion of a call's transcript, on a scale from -1.00 (extremely negative) to +1.00 (extremely positive).
`Group`	The group/skill associated with a given call — a collection of agents that handle similar tasks and answer the same kind of incoming calls.
`Is Recorded`	Whether a given call was recorded. Shown as a check mark when true.
`Is Scored`	Whether a given call has been graded by an AutoQA evaluation. Shown as a check mark when true; also usable as a report filter to limit a report to only scored calls.
`Negative Sentiment Percent`	The percentage of a call's transcribed lines scored Negative by AI sentiment analysis — a score of -0.34 or lower on the -1.00 to +1.00 scale.
`Positive Sentiment Percent`	The percentage of a call's transcribed lines scored Positive by AI sentiment analysis — a score of +0.34 or higher on the -1.00 to +1.00 scale.
`QA Evaluation Result IDs`	The unique ID(s) of the AutoQA evaluation result(s) recorded for a given call.
`QA Evaluation Template IDs`	The unique ID(s) of the AutoQA evaluation template(s) used to score a given call.
`Receiving Party`	The phone number or extension that handled a given call event.
`Session Parameter Boolean`	A Session Parameter is a named value captured mid-call by an IVR action — such as Collect Digits, Confirm Caller Number, Set Parameter, or Data Dip — and made available for the rest of that call's flow. This column surfaces a specific Session Parameter's value, typed as a true/false value to match how it was captured.
`Session Parameter Decimal`	A Session Parameter is a named value captured mid-call by an IVR action — such as Collect Digits, Confirm Caller Number, Set Parameter, or Data Dip — and made available for the rest of that call's flow. This column surfaces a specific Session Parameter's value, typed as a numeric value to match how it was captured.
`Session Parameter Duration`	A Session Parameter is a named value captured mid-call by an IVR action — such as Collect Digits, Confirm Caller Number, Set Parameter, or Data Dip — and made available for the rest of that call's flow. This column surfaces a specific Session Parameter's value, typed as a duration/time value to match how it was captured.
`Session Parameter Percent`	A Session Parameter is a named value captured mid-call by an IVR action — such as Collect Digits, Confirm Caller Number, Set Parameter, or Data Dip — and made available for the rest of that call's flow. This column surfaces a specific Session Parameter's value, typed as a percentage value to match how it was captured.
`Session Parameter Text`	A Session Parameter is a named value captured mid-call by an IVR action — such as Collect Digits, Confirm Caller Number, Set Parameter, or Data Dip — and made available for the rest of that call's flow. This column surfaces a specific Session Parameter's value, typed as a text value to match how it was captured.
`Skill`	The skill associated with a given call event or feature instance; blank if none applies.
`Start Time`	The date and time a given call, call event, or feature instance started.
`Tag`	The tag associated with a given call event; blank if none applies.
`Topics`	The topic(s) AI transcription tagged to a given call's transcript — either a generic topic detected out of the box, or a custom topic configured to watch for industry- or company-specific language.
`Transcript Summary`	An AI-generated summary of a call's transcript.