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Agent Feature Trace

Every feature instance for each selected agent over the selected time frame, one sub-report per agent.

The Agent Feature Trace report lists every feature instance for each selected agent over the selected time frame — an extension or skill login/logout, or a Do Not Disturb period — broken into a separate sub-report per agent. It is a Feature row type Record-Level report, grouped by agent.

Report Columns

ColumnDefinition
FeatureThe Feature ID associated with the feature instance, searchable in the CCaaS database.
Feature TypeThe type of feature instance, such as Extension Login or Do Not Disturb.
Reason CodeThe reason code applied to the feature instance, if one was selected.
Start TimeThe date and time the feature instance started.
End TimeThe date and time the feature instance ended.
DurationThe total length of time the agent spent in the feature instance.

Updated 8 days ago