System Settings brings a large set of tenant-wide configuration — previously reachable only through Desktop Client's Admin Client — directly into the CCaaS web portal. It's organized into five administrator-facing sections (General, Reports, Voice, Messaging, and Email).

Accessing System Settings

System Settings is accessible to accounts with Supervisor or Admin permissions.

1. Navigate to Admin (System) > System Settings
2. The System Settings window opens with each section listed in the left-hand panel

General Settings

Identity and locale, sign-in and security, emergency configuration, and agent access settings that apply tenant-wide.

Reports Settings

Paper size, first day of the week, and the default report skin applied when a report doesn't choose its own.

Voice Settings

Call handling behavior, agent workspace options, and SIP/audio configuration for the voice channel.

Messaging Settings

The messaging configuration editor, chat installation ID, and the embeddable chat code snippet.

Email Settings

Email routing behavior and authentication for connected email accounts.

Supported Codecs for Audio Files

Lists the audio codecs, bit rates, and sample rates CCaaS supports for greetings and queue music.