These profiles help determine when specific routing behavior should apply during normal operating hours, after-hours coverage, lunch periods, or other routine schedule-based conditions. They are typically used when call or message handling needs to follow a predictable weekly pattern.

These profiles can be referenced by IVR conditions or other supported features to adjust call or chat handling.

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The CCaaS Server time-zone will apply for the configured date(s) and time(s).

Accessing Time of Day Profiles

Time of Day Profiles are accessible to accounts with Supervisor or Admin permissions.

Navigate to Routing Configuration > Time of Day Profiles
All configured time of day profiles are listed in the modal

Building a Profile

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Creating a profile does not automatically change routing behavior; the profile must be assigned where it will be evaluated.

Select Add New Profile in the bottom-left of the modal
Name the profile
Select the affected day(s) of the week
Configure the start and end time for each selected day in 24-hour format
Click Save on the bottom-right of the modal