These profiles help determine when specific routing behavior should apply during normal operating hours, after-hours coverage, lunch periods, or other routine schedule-based conditions. They are typically used when call or message handling needs to follow a predictable weekly pattern.

These profiles can be referenced by IVR conditions or other supported features to adjust call or chat handling.

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The CCaaS Server time-zone will apply for the configured date(s) and time(s).

Accessing the Time of Day Profiles

Log into Xima CCaaS with an account that have Supervisor or Admin permissions
Navigate to Routing Configuration > Time of Day Profiles
The Time of Day Profiles can be viewed and managed from the popup

Building a Profile

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Creating a profile does not automatically change routing behavior; the profile must be assigned where it will be evaluated.

Select Add New Profile in the bottom-left of the modal
Name the profile
Select the affected day(s) of the week
Configure the starting and ending time of each day(s) of the week
1. This is formatted in 24-hours
Click Save on the bottom-right of the modal to save