3CX in CCaaS
Covers call routing, client applications, and hardware topics for running CCaaS on the 3CX platform.
Once Target Platform and SIP Extensions are configured, the topics below cover what can be done on the 3CX side that feeds directly into CCaaS — routing calls into a skill, provisioning phones, and configuring the client applications agents use to place and receive Contact Center calls.
Routes calls from a 3CX Digital Receptionist menu option directly to a CCaaS-registered extension.
Routes 3CX calls into a skill either directly through a dedicated extension or by tagging a DID and matching it with a Call Routing Rule.
Registers a physical Avaya J-Series desk phone to a 3CX extension for use with CCaaS, either through the phone's keypad or its web GUI.
Configures the 3CX mobile app for iOS or Android so a Contact Center agent can place and receive calls from a mobile device.
Configures the 3CX Web Client as a browser-based calling device for a Contact Center agent.
Configures the 3CX Windows desktop app as a Contact Center agent's calling device.
Updated about 1 hour ago