CallHub Modes covers the actions available on an active call once CallHub is enabled for a site. These actions are reached from the Transfer/Conference icon in the CCAC call control widget while on an active call, rather than through a settings menu.

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Transfers

Covers Blind Transfer and Assisted Transfer, including how to select a destination and complete each transfer type.

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Conferences

Covers adding a participant to an active call to start a three-way conference.

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Agent Voicemail

Covers enabling agent voicemail as an overflow destination, managing greetings, and reviewing voicemails as an agent.