Desktop Client — also referred to as Chronicall Desktop — is a Java-based application installed on Supervisor and Administrator workstations. For CCaaS, it serves as the connector into the CCaaS Admin Client, the interface where Admin (System) and all other administrative configuration is found. Installation steps are covered on Desktop Client Installation.

Connecting to the CCaaS Admin Client

Desktop Client is downloaded and launched from within the CCaaS web portal, then authenticates using the same account used to sign into that web portal.

1. Navigate to Launch Client > Desktop Client
2. Select Open Xima CCaaS Desktop from the browser prompt
3. Log in using the same username and password used for the CCaaS web portal