Alianza One BCC — SIP Extensions

Registers the Alianza One (BCC) SIP Trunk's credentials in CCaaS so the contact center can handle calls through the platform.

Registering a SIP extension for Alianza One uses the same SIP Trunk created for Target Platform. A SIP Username and SIP Password are created in the trunk's Authentication Credentials section in the Alianza One portal, then entered in CCaaS to establish the SIP connection.

Accessing SIP Extensions

SIP Extensions is accessible to accounts with Admin permissions.

Navigate to Admin (System) > SIP Extensions
All registered SIP extensions are listed on this page

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Target Platform Must Be Configured First
Target Platform must be configured before registering an extension.

Creating SIP Credentials in Alianza One

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Do Not Use IP Authentication
Leave Use IP Authentication unselected, and leave the IP Address and Port fields blank. The trunk authenticates with the SIP Username and SIP Password below instead.

In the Alianza One portal, select the SIP Trunk created for Target Platform on the SIP Trunks page to expand its details
Under Authentication Credentials, enter a SIP Username — Xima prefers numeric characters only
Select View/Edit Password
Enter a SIP Password — Xima prefers at least 12 alphanumeric characters
Select Save

Registering the Extension in CCaaS

Navigate to Admin (System) > SIP Extensions
Select +
Enter the following fields using the credentials created in Alianza One:

Field	Description
SIP Extension	The `SIP Username` created on the Alianza One trunk
SIP Username	The same `SIP Username` created on the Alianza One trunk
SIP Password	The `SIP Password` created on the Alianza One trunk

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Authorization ID Not Required
A SIP Authorization ID is not required in CCaaS for Alianza One.

Save the extension
Initialization, registration, and authentication typically complete within 30–60 seconds

Updated about 9 hours ago