Skill Call Summary with Sentiment

Sentiment score averages and outcome counts for each selected skill over the selected time frame.

The Skill Call Summary with Sentiment report shows how each selected skill's calls scored for AI sentiment over the selected time frame — average positive and negative sentiment, and how many calls ended positive, neutral, or negative. It is a Skill row type Summary-style report, and carries the Sentiment tag in My Reports.

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Requires Transcription Licensing
Sentiment and topic columns show data only for calls that were recorded and transcribed. See Transcription Topics for how sentiment is scored at the line, turn, and call level.

Report Columns

Column	Definition
`Skill`	The skill being reported on.
`Scored Call Count`	The number of the skill's calls that were transcribed and scored for sentiment.
`Avg Positive Sentiment Percent`	The average percentage of transcribed lines scored Positive across the skill's scored calls.
`Avg Negative Sentiment Percent`	The average percentage of transcribed lines scored Negative across the skill's scored calls.
`Calls with Neg 15%+`	The number of scored calls in which 15% or more of the transcribed lines were scored Negative.
`Calls with Pos 15%+`	The number of scored calls in which 15% or more of the transcribed lines were scored Positive.
`Ended Negative`	The number of scored calls whose final sentiment was Negative.
`Ended Neutral`	The number of scored calls whose final sentiment was Neutral.
`Ended Positive`	The number of scored calls whose final sentiment was Positive.

Updated about 4 hours ago