Metaswitch in CCaaS
Covers call routing, WebRTC agent routing, and client applications for running CCaaS on the Metaswitch platform.
Once Target Platform and SIP Extensions are configured, the topics below cover what can be done on the Metaswitch side that feeds directly into CCaaS — routing calls into a skill, reaching a WebRTC agent directly, and configuring the mobile application agents use to place and receive Contact Center calls.
Routes Metaswitch calls into a skill by tagging an MLHG Pilot Number and matching it with a Call Routing Rule.
Connects a UC extension directly to a WebRTC Contact Center agent using a dedicated MLHG, without routing through a skill.
Configures the Metaswitch Max UC mobile app for iOS or Android so a Contact Center agent can place and receive calls from a mobile device.
Updated about 1 hour ago