Overview

CallHub is a call-control mode for CC-Agent Client that adds proprietary transfer, conference, voicemail, call park, and call link capabilities beyond the standard WebRTC experience.

Call Hub (available on CCaaS version 5.62+) is Xima's current WebRTC calling mode for agents using the native softphone in CCAC. It replaces an older, more limited WebRTC calling mode that supported only basic internal calling, a simplified assisted transfer, and manual conferencing.

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Confirming Call Hub Mode
To confirm whether Call Hub is active for an agent, select the name/avatar icon in the top-left corner of CCAC and select About. If the About dialogue displays a CallHub Enabled badge, the Call Hub behavior below applies. If the badge is not present, the legacy behavior applies instead.

CallHub Modes

Covers the in-call actions available under CallHub — transfers, conferences, and agent voicemail.

Call Park

Lets an agent place an active call into a shared park zone for another agent to retrieve.

Call Link

Lets an agent take and place Contact Center calls on an assigned soft phone, desk phone, or mobile device instead of the embedded CCAC web phone.

Tiered Busy Codes

Extends standard Busy Codes with two fixed availability tiers that control which kinds of media can still reach an agent.

Updated about 1 hour ago