Skill Call Volume

Inbound call traffic statistics for each selected skill, broken down by time interval, one sub-report per skill.

The Skill Call Volume report shows inbound call traffic statistics for each selected skill, broken down by the selected time interval into a separate sub-report per skill. It is a Time row type Time-Based report, grouped by skill.

Report Columns

Column	Definition
`Time`	The time interval being reported on.
`Presented Calls`	The number of calls in which the skill had at least one Ringing or Queue event.
`Answered Calls`	The number of calls that included at least one Talking event with the skill.
`Missed Calls`	The number of calls that rang or queued to the skill but were never answered.
`Callbacks Scheduled`	The number of calls that requested a scheduled callback with the skill.
`Callbacks Accepted`	The number of scheduled callbacks accepted by the caller.
`Callbacks Cancelled/Aborted`	The number of scheduled callbacks canceled by the caller or aborted after the maximum callback attempts.
`Total Call Duration`	The total combined duration of all calls associated with the skill.
`Avg Call Duration`	The average duration of all calls associated with the skill.

Updated 8 days ago