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Mobile App

Configures the Metaswitch Max UC mobile app for Android so a Contact Center agent can place and receive calls from a mobile device.

The Metaswitch mobile app, Max UC, can be used in place of a desktop softphone or physical phone for a Contact Center agent's device, on either iOS or Android.

Official Metaswitch Quick Start Guide: MaX UC Mobile
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CCAC Still Required

The mobile app displays only the internal UC extension for a Contact Center call — not the skill, caller information, or account codes. An agent must be signed into the Contact Center Agent Client (CCAC) to see the call details; without CCAC open, the agent cannot answer the call from the mobile app.

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Data and Roaming Charges

Placing or receiving calls through the mobile app over a cellular data connection may incur data or roaming charges, depending on the carrier plan.

Installing the App

  1. Install the app from the platform's app store:
PlatformSource
iOSSearch the App Store for Max UC
AndroidSearch the Google Play Store for Max UC
  1. Open the app; on iOS, allow notifications when prompted

Logging In

  1. At the login screen, select the option to log in with an existing account, then select the manual login option
  2. At the Choose Carrier screen, locate and select the deployment's carrier from the list, or use the search option to find it
  3. Review the Max UC Terms of Use, confirm Allow incoming calls and Allow outgoing calls are enabled, and agree to continue
  4. Enter the extension's phone number and EAS Password
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EAS Password

The EAS Password differs from the SIP phone password; a carrier can reset it if it isn't known.

  1. Grant the requested Contacts and Microphone permissions; on iOS, Siri integration is offered as an additional, optional permission
  2. Optionally enter a mobile number under Move Calls to Mobile
  3. Skip or complete the feature tutorial to finish setup

Updated about 1 hour ago