Overview
Admin (System) covers system-level configuration settings for CCaaS, including channel accounts, storage, authentication, and phone registration.
Admin (System) centralizes the platform-level settings that underpin how CCaaS connects to external services and manages infrastructure. This includes authenticating email and messaging accounts, managing recording storage, registering SIP phones, and enabling single sign-on for agents and administrators.
Tenant-wide configuration for locale, sign-in, voice, messaging, and email behavior, configurable directly from the CCaaS web portal.
Connects CCaaS to the underlying phone system platform, a prerequisite for registering SIP extensions.
Manages SIP phone device registration for agents using hardware or software SIP endpoints with CCaaS.
Assigns labels to SMS-enabled DIDs for use as selectable outbound caller IDs when agents send outbound SMS messages.
Connects CCaaS to monitored email addresses through OAuth authentication with Microsoft Outlook or Google Gmail, enabling inbound email distribution to agent skill queues.
Controls how call recordings are stored, sets retention and auto-deletion policies, monitors storage usage against capacity limits, and optionally retrieve UCaaS platform recordings into the CCaaS cloud storage.
Configures SSO authentication with Microsoft or Google, allowing agents and administrators to sign into CCaaS using their existing organizational credentials.
Connects CCaaS to a Microsoft 365 tenant via the Graph API, enabling bi-directional presence sync between Teams and the CCaaS Agent Client, and an embedded CCaaS app experience within the Teams interface.
Connects CCaaS to a supported electronic health record or practice management system to surface patient demographics to an agent during an interaction.
Updated about 1 hour ago