CCaaS does not generate call recordings — it pulls recordings produced by RC/ACO.

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License Requirement
Automatic Call Recording on RC/ACO requires a Premium license or higher. Lower license tiers support On-Demand Call Recording only. CCaaS can pull either kind.

Enabling Recording in RC/ACO

Recording is turned on per extension from the Auto-Receptionist settings.

Navigate to Phone System > Auto-Receptionist > General Settings > Call Recording
Select Edit under Automatic Call Recording (Premium license or higher) or enable On-Demand Call Recording
Under Users & Groups to Record, check the Inbound and/or Outbound boxes for each extension that should be recorded
Select Save