Park Zones (CallHub Only)

Park Zones are named holding areas where an agent can place an active call for another agent to retrieve, with each zone holding multiple calls at once in numbered slots.

A park zone lets an agent place an active call on hold in a shared location, rather than transferring it directly, so any agent assigned to that zone can retrieve it. A Default Zone is provided out of the box, and additional zones can be created to organize parked calls by team, purpose, or department.

⚠️
Requires CallHub and Either Call Link or Xima WebRTC
Park Zones is not enabled for every site. Contact Xima Support to confirm eligibility.

Accessing Park Zones

Park Zones is accessible to accounts with Supervisor or Admin permissions.

Navigate to Contact Center > Park Zones
All configured park zones are listed in the modal

Creating a Park Zone

📘
About Park Zones
A park zone allows multiple calls to be parked simultaneously. Each parked call is automatically assigned an available slot within the zone, sequential by order of arrival. For example, the first call parked to the Appointments zone will occupy the slot Appointments 1.

Select the + icon next to Zones
Complete the following fields:

Field	Description
`Park Zone Name`	The name of the park zone
`Assigned Roles`	The roles that can park calls to and retrieve calls from this zone; select the pencil icon to choose one or more roles, or leave `All Roles` to allow every role
`Hold Music`	The audio played to the parked party while waiting; select the pencil icon to choose a specific track, or leave `Configured Hold Music` to use the account default

Select Save

Editing or Removing a Park Zone

Selecting the ellipsis next to a zone in the list provides options to edit or remove it.

Updated about 7 hours ago