Audit Events

Changes made in CCaaS and who made them, filterable by event type, user account, and access level.

The Audit Events report lists changes made in CCaaS and who made them, filterable by Audit Event Type, User Account, and Access Level. It is an Audit Event row type Record-Level report.


Report Columns

ColumnDefinition
Audit EventThe unique Audit Event ID assigned to the event.
Date/TimeThe date and time the event took place.
Audit Event TypeThe category of the event, such as a setting change or a login attempt.
User AccountThe user account logged in when the event was triggered.
Access LevelThe access level — Administrator, Manager, or User — assigned to the user account.
Action DescriptionA description of the change made.