CCaaS does not generate call recordings on the NetSapiens platform — recording happens on the NetSapiens side, and CCaaS retrieves the resulting recordings for playback in Cradle to Grave.

Enabling Recording in NetSapiens

Recording can be enabled at the device level or the user level.

Device-level

1. In the NetSapiens Manager Portal, navigate to Users, select the user, then Phones
2. Edit the device and, in the Edit Phone window, set Record Calls to Yes
3. Select Save

User-level

1. In the NetSapiens Manager Portal, navigate to Users, select the user, then Profile
2. Set Record User's Calls to Yes
3. Select Save

Playing Back a Recording in CCaaS

1. Log in to CCaaS and navigate to Cradle to Grave
2. If the Recording column is not visible, add it via Edit Columns
3. Select the play button in the Media Info column for a recorded call to play it back

From the same Media Info column, a recording can also be noted, downloaded, emailed, snipped, or deleted.