Target Platform configuration connects CCaaS to a Metaswitch deployment using SIP connection details and CommPortal API credentials taken from a virtual handset subscriber created in the MetaView Web Portal, typically by a Metaswitch reseller. This must be completed before any SIP extensions can be registered — see SIP Extensions.

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Creating the Virtual Handset Subscriber

The virtual handset subscriber is created in the MetaView Web Portal, typically only accessible to a Metaswitch reseller.

1. Navigate to the MetaView Web Portal and select Business Group > Lines > Add Line

   

2. Assign a license type that allows a SIP connection — the specific type otherwise makes no difference

3. Add a phone number and subscriber name (for example, Xima Virtual Handset)

4. Add the extension under the Extensions tab

   

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Setting Maximum Call Appearances

1. Open the new subscriber and select the Connection tab
2. Set Maximum Call Appearances to a value the deployment will not exceed
3. Note this value — it is entered as Total Channels Per Extension in CCaaS

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Retrieving API Credentials

1. Select the subscriber's Configuration tab, then open the Advanced menu

2. Confirm User notification of call diversion is selected

   

3. Note the Phone number — this is entered as the API Username in CCaaS

4. Note the EAS Password — this is entered as the API Password in CCaaS

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Accessing Target Platform

Target Platform is accessible to accounts with Admin permissions.

1. Navigate to Admin (System) > Target Platform Configuration
2. The Metaswitch Platform Settings window is displayed

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Configuring SIP Information

1. Complete the following fields:

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Configuring API Information

1. Complete the following fields:

2. Select Save