Agent Calls

Every call for each selected agent over the selected time frame, one sub-report per agent.

The Agent Calls report lists every call for each selected agent over the selected time frame, broken into a separate sub-report per agent. It is a Call row type Record-Level report, grouped by agent.


Report Columns

ColumnDefinition
CallThe Call ID associated with the call, searchable in Cradle to Grave.
External NumberThe phone number of the external party on the call.
LocationThe name of the location the external party is calling from.
Total Talking DurationThe total duration of all Talking events on the call.
Start TimeThe date and time the call started.
Call DurationThe total duration of the call, from start to end.
Is AnsweredWhether the call included a Talking event.