Supported Codecs for Audio Files
Lists the audio codecs, bit rates, and sample rates CCaaS supports for greetings and queue music
CCaaS accepts a range of audio codecs, bit rates, and sample rates when uploading custom greetings and queue music.
MP3
| Bit Rate | Sample Rate Range |
|---|---|
| Variable (220–260kbps) | 8000Hz – 384000Hz, stereo; 8000Hz, mono |
| 320kbps | 32000Hz, 44100Hz, or 48000Hz, stereo or mono |
| 192kbps | 8000Hz – 384000Hz, stereo; 32000Hz, mono |
| 128kbps | 8000Hz – 384000Hz, stereo; 8000Hz, mono |
WAV
16-bit PCM only, at 8000Hz, 11025Hz, 16000Hz, 22050Hz, 44100Hz, 48000Hz, 88200Hz, 96000Hz, 176400Hz, or 192000Hz.
WMA
| Bit Rate | Sample Rate |
|---|---|
| 128kbps | 8000Hz |
| 192kbps | 8000Hz |
| 320kbps | 8000Hz |
AIFF and AU
16-bit PCM, u-Law, or a-Law — all at 8000Hz.
Other Supported Formats
.ogg (128kbps, 8000Hz), .m4a, .mp4, .aac, and .ts are also supported.
Updated about 6 hours ago