Email Detailed Report

Every email for the selected time frame, with its sender, agent, account code, and completion and spam status.

The Email Detailed Report lists every email for the selected time frame, one row per email, showing who sent it, which agent handled it, and how it was resolved. It is an Email row type report, described in Email Report Definition, and carries the OmniChannel tag in My Reports.

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Requires Email Channel Licensing


Report Columns

ColumnDefinition
Start TimeThe date and time the email started.
Email FromThe sender address on the email.
AgentThe agent associated with the email.
Account CodeThe account code applied to the email.
Is Email CompletedWhether the email was resolved by an agent selecting Mark as Complete. Shown as a check mark when true.
Is Email SpamWhether the email was marked as spam by an agent. Shown as a check mark when true.