Agent Client — CCAC
A brief overview of the Contact Center Agent Client (CCAC), the browser-based interface contact center agents use to handle interactions — full configuration and usage details are covered in its own dedicated section.
The Contact Center Agent Client (CCAC) is the browser-based interface through which contact center agents manage their availability, handle inbound and outbound voice interactions, and respond to web chat and email. It requires no installation and is reached through its own login URL rather than through Desktop Client.
Bookmark the Login PageThe CCAC login URL is specific to each organization (for example,
https://<hostname>.xima.cloud/ccagent). Bookmarking the page avoids having to look it up at the start of each shift.
Full Coverage in Its Own Section
CCAC has its own dedicated section covering its user interface, call and chat handling, availability settings, and troubleshooting — see Contact Center Agent Client (CCAC).
Updated 38 minutes ago