For AI agents: the docs index is at https://guide.xima.cloud/llms.txt. Append .md to any documentation page URL to get its markdown version.

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NS - Phone Number Management

Getting Started

Welcome to Xima CCaaS
Contacting Support
- Submitting a Ticket
- Xima Care Agreement
Consolidated Login

Launch Pad

Overview
Launch Pad — Highlights
Launch Pad — AI Insights
Launch Pad — Metrics Monitor

Reports

Overview
My Reports
Create a Report
Standard Reports
Chat Reports
Email Reports
- Email Detailed Report
Cradle to Grave
- C2G — Examining the Call
- C2G — Terminology
Metrics and Criteria
Report Definitions

Real-Time Displays

Overview
Wallboards
- Wallboards — Editor
- Wallboards — Widgets
Loops
Supervisor View
Calls In Queue
Emails In Queue
Messaging Monitor

User Management

Overview
UC Phone Licensing
- UC Licensing — Export the Information
Agent Licensing
User Accounts
Manage Roles
Account Codes
Busy Codes
- Tiered Busy Codes (CallHub Only)
Sync UC Users
Manage Phonebook

Contact Center

Overview
Skill Levels
Manage Skills
Park Zones (CallHub Only)
Call Hub and Proprietary Features
WebRTC - Route Direct To Agent

Routing Configuration

Overview
Call Routing
Email Routing
IVR
Time of Day Profiles
Holiday Profiles
Data Dip Profiles
- Data Dip — Web Service Connection
- Data Dip — Using Google Sheets
Digit Menu Profiles
Manage Announcements

API Enablement

Overview
Screen Pop Integration
- Screen Pop Integration — Salesforce CTI Plugin
- Screen Pop Integration — Zoho
Web Service Integration
- Web Service Integration — Salesforce Flows
- Web Service Integration — Abandoned Call Callback
API Service Users
Data APIs
Action APIs
API Limits & Statuses

Launch Client

Overview
Agent Client — CCAC
Desktop Client — Administration

CallHub

Overview
CallHub Modes
Call Park
- Park Zones
Call Link
- Connected Numbers
Tiered Busy Codes

Contact Center Agent Client (CCAC)

Overview
Electron App and Global Portal
User Interface
- Windows Notification Settings
CallHub
Call Link
Call Handling
Chat Handling
Email Handling
View History
Audio Devices
Agent Availability Settings
Troubleshooting CCAC

AI Configuration and Features

AI Knowledge Base
AI Usage Management
Transcription Topics
Sensitive Data Redaction
QA Evaluation Templates
Knowledge Base Management
Build a New AI Agent Profile
AI Agent Tools
Reporting on AI Agent Activity
Mapping Messaging to an AI Agent
AI Knowledge Base Best Practices
Transcriptions - Custom Topics
Transcription Scores
Transcriptions - Assigning the Expected Language
AI Governance & Trust Overview
Summary: AutoQA Evaluations
Launch Pad - Overview
- AI Insights

Admin (System) — Administration

Overview
System Settings
Target Platform
SIP Extensions
SMS Numbers
- 10DLC Compliance & Registration
- Campaign Types
Email Account
- Microsoft Outlook
- Google Gmail
Recording Storage
Single Sign-On
- OKTA
Teams Integration
EHR / EMR Integrations

NetSapiens Configuration

NS — Target Platform
- Connection Resiliency Settings
- SRV Records
NS — SIP Extensions
NetSapiens in CCaaS
NetSapiens Xima UCaaS
NS - Phone Number Management

RingCentral — Avaya Cloud Office Configuration

RC/ACO — Target Platform
RC/ACO — SIP Extensions
RC/ACO in CCaaS
RC/ACO — Status Page

Metaswitch Configration

MS — Target Platform
MS — SIP Extensions
Metaswitch in CCaaS

3CX Configuration

3CX — Target Platform
3CX — SIP Extensions (v18)
3CX in CCaaS
3CX — Status Page

Avaya IP Office Configuration

Connect Avaya IP Office to Xima CCaaS via SBC

Alianza One BCC

Alianza One BCC — Target Platform
Alianza One BCC — SIP Extensions

SBC Configuration

SBC — Guidelines
SBC — XDT Routing

Supported Configurations

WebRTC Integration Based On Platform
CiscoWebEx Configuration - CCaaS
- WebEx - WebRTC Outbound DID Configuration
Xima CCaaS Embedded App on Webex
CRM Integration - Xima CCaaS
WildIX Configuration Guide - CCaaS
8X8 Registration with Xima CCaaS

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Dialer

Dialer - Dialing Based on Available Agents

TROUBLESHOOTING

Contact Center Agent Client Logs Out Automatically
Calls are being blocked as SPAM
Missed Call in Agent's Call History, Phone Did Not Ring (RingCentral/Avaya Cloud Office)
CCAC on CCaaS - Potential Issues And Steps For Resolution

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NetSapiens Configuration

NS - Phone Number Management

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