The Callback Calls report lists every call involving the Queue Callback feature for the selected time frame. It is a Call row type Record-Level report, scoped to calls with a scheduled callback.

Report Columns

Column	Definition
`Call`	The Call ID associated with the call, searchable in Cradle to Grave.
`External Number`	The phone number of the external party on the call.
`Start Time`	The date and time the callback started.
`Is Accepted`	Whether the callback was accepted by the external party.
`Total Talking Duration`	The total duration of Talking events on the call during the accepted callback.
`Final Event`	The last event associated with the call, such as Callback Snoozed or Callback Abort.