Overview
Launch Pad is the home screen for managers and administrators, surfacing AI Insights, key metric variances, sentiment, and abandoned calls from the most recent day of operation.
Launch Pad centralizes a retrospective view of contact center performance, comparing the most recent completed day of operation against earlier days and 7-day and 30-day averages so trends and anomalies surface without running reports by hand. It opens automatically after login for Manager and Administrator accounts and is reached at any time from the rocket icon in the navigation bar. Unlike Wallboards, which show live activity, Launch Pad focuses on trends over the last 30 days.
Requires Elite or QA Evaluation LicensingLaunch Pad is available to tenants licensed for QA Evaluation, which is included with Elite licensing, and is accessible to accounts with Manager or Administrator access levels.
The Launch Pad home screen, combining the top AI Insights and key metrics with sentiment performance and the abandoned calls tracker, plus the Daily Digest email configuration.
AI-generated insight cards from the last 7 days, each with an automated investigation, conclusion, and recommended actions, along with the AI Insights Scope that sets days of operation and exclusions.
Every key metric widget, comparing a metric's most recent day of operation against a chosen baseline, with options to add widgets for KPIs, topics, sentiment, and Auto QA scores.
Updated about 3 hours ago