An active Xima Care contract is required to contact Xima Support. Non-emergency issues should be submitted as a web ticket; urgent, time-sensitive issues can be called in during business hours or, for Premium Xima Care customers, after hours.

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Web Ticket

For any non-emergency issue, submit a ticket: Create New Ticket — see Submitting a Ticket for the form's fields and what to include.

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Phone

For urgent, time-sensitive issues, Xima Support can be reached by phone during the hours below:

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After Hours

Xima Support can be contacted outside normal business hours for urgent, time-sensitive severity 1–2 issues. Severity definitions are listed in the Xima Care Agreement (see section 5.4).

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Office Closed / Observed Holidays