The RingCentral mobile app can be used in place of a desktop softphone or physical phone for a Contact Center agent's device.

---

Installing the App

See the official RingCentral Mobile App Getting Started Guide for more details.

For Android

1. Open the Play Store
2. Search for the RingCentral app
3. Tap Install to begin installing the app

For iOS

1. Open the App Store
2. Search for the RingCentral app
3. Tap Get to begin installing the app

---

Existing Phone

An agent who already has a physical or virtual phone assigned can switch that device to the mobile app.

1. Sign in as an Administrator in the RC/ACO portal

2. Navigate to Phone System, select the user, and select Existing Phone

   

3. Select Change Phone, then RingCentral Phone app

4. Confirm the statement and select Next

5. Confirm the emergency address and select Next, then Next again to finish

---

New User

A new agent can be provisioned with the mobile app as their device from the start.

1. Sign in as an Administrator in the RC/ACO portal

2. Navigate to Users > Add User and proceed through the setup flow

3. At Select a Device, choose Other Phones, then RingCentral Phone App

   

4. Select Add, Next, confirm, and Assign to Selected, then Next

5. Send the registration invite email to the user, who completes setup with an email, PIN, and password