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  1. User Management
  2. Agent Licensing

Export the Information

Agent Licensing data can be exported as a CSV to audit the licenses and settings assigned to Contact Center agents.

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Version Requirement

This feature is available in CCaaS version 5.64+.

Agent Licensing data can be exported to a CSV file, providing a quick way to review which licenses and settings — such as recording options — are assigned to Contact Center agents.

Exporting to CSV

  1. Navigate to User Management > Agent Licensing
  1. In the bottom-left corner, select Export CSV
  1. A CSV downloads containing all agents, along with the licensing and options — such as recording — assigned to each
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Data Privacy

The exported CSV includes agent names and email addresses. It should only be shared with appropriate parties and securely deleted after use.

Updated 1 day ago