Chat Reports
Index of every predefined report scoped to Web Chat interactions.
Chat Reports indexes every predefined report scoped to Web Chat interactions. Every report in this section requires the Web Chat Channel license; chat columns show no data without it.
| Report | Description |
|---|---|
| Agent Call and Chat Performance Summary | Combined call and chat statistics for each selected agent over the selected time frame. |
| Agent Chat Summary | Web Chat statistics for each selected agent over the selected time frame. |
| Chat Volume | Overall Web Chat traffic statistics for a selected skill, broken down by time interval. |
| Skill Chat Summary | Inbound Web Chat statistics for each selected skill over the selected time frame. |
Updated 8 days ago