An Avaya J-Series phone can be manually registered to a NetSapiens extension either through the phone's own keypad menus or through its web GUI, once the extension's registration details have been retrieved from NetSapiens.

Retrieving Registration Information from NetSapiens

1. In the NetSapiens Manager Portal, navigate to Users and locate the extension the phone should register to

   

2. Select the Phone tab, then edit the device

   

3. Set the Model dropdown to Manual or Softphone to reveal the registration information, including the Outbound Proxy

4. Resolve the Outbound Proxy to an IP address by running tracert <address> (excluding the port) from a command line, and note the top-most resolved IP

Provisioning via the Phone's Keypad

1. From the phone's Administration menu, log in using the default craft login of 27238
2. Under SIP Global Settings, complete the following fields:

3. Add the resolved IP address from the step above to the SIP Proxy List, with Protocol set to TCP and the SIP Port set to 5060 (unless otherwise specified)
4. Enter the extension's username and password using the phone's keypad

Provisioning via the Phone's Web GUI

Finding the phone's IP address

1. From the phone's menu, navigate to IP Configuration > Ethernet > IPv4 to find its current IP address

Accessing the web GUI

1. Browse to https://<phone's IP address>

2. Log in with the default credentials, username admin and password 27238

   

3. Change the password when prompted on first login

Configuring SIP settings

1. Complete the same SIP Global Settings fields and SIP Proxy List entry described above
2. Enter the extension's username and password

Registration Interval

Registering the Extension in CCaaS

Once the phone registers successfully to NetSapiens, the extension must still be registered in CCaaS before it can be used by the Contact Center.