An Avaya J-Series phone can be registered to a NetSapiens extension in one of two ways: manually, through the phone's own keypad menus or web GUI, once the extension's registration details have been retrieved from NetSapiens; or automatically, by adding the device under the user's extension in the Xima UCaaS Admin Portal and pointing the phone at an HTTPS provisioning server.

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Retrieving Registration Information from NetSapiens

1. In the NetSapiens Manager Portal, navigate to Users and locate the extension the phone should register to

   

2. Select the Phone tab, then edit the device

   

3. Set the Model dropdown to Manual or Softphone to reveal the registration information, including the Outbound Proxy
   

   

4. Resolve the Outbound Proxy to an IP address by running tracert <address> (excluding the port) from a command line, and note the top-most resolved IP

   

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Manual SIP Registration

Provisioning via the Phone's Keypad

1. From the phone's Administration menu, log in using the default craft login of 27238
2. Under SIP Global Settings, complete the following fields:

3. Add the resolved IP address from the step above to the SIP Proxy List, with Protocol set to TCP and the SIP Port set to 5060 (unless otherwise specified)

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   Entering a Period on the Keypad

   The * key types the period (dot) symbol when entering the IP address using the phone's own keypad.

4. Enter the extension's username and password using the phone's keypad

Provisioning via the Web GUI

Finding the phone's IP address

1. From the phone's menu, navigate to IP Configuration > Ethernet > IPv4 to find its current IP address

Accessing the web GUI

1. Browse to https://<phone's IP address>

2. Log in with the default credentials, username admin and password 27238

   

3. Change the password when prompted on first login

Configuring SIP settings

1. Complete the same SIP Global Settings fields and SIP Proxy List entry described above
2. Enter the extension's username and password

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Auto-Provisioning via HTTPS Server

Rather than entering SIP settings manually, the phone can instead be added under a user's extension in the Xima UCaaS Admin Portal and configured to pull its settings automatically from an HTTPS provisioning server.

Provisioning via the Phone's Keypad

1. From the phone's Administration menu, log in using the default craft login of 27238

2. Navigate to IP Configuration > Servers

   

3. Enter the provisioning server address, port, and directory path in the HTTPS field, using the format <address>:443/cfg

4. Save the changes; the phone may need to be rebooted for the change to take effect

Provisioning via the Web GUI

Finding the phone's IP address

1. From the phone's menu, navigate to IP Configuration > Ethernet > IPv4 to find its current IP address

Accessing the web GUI

1. Browse to https://<phone's IP address>

2. Log in with the default credentials, username admin and password 27238

   

3. Change the password when prompted on first login

Configuring HTTPS settings

1. Select the Management tab

   

2. Under HTTPS Provisioning Server, complete the following fields:

4. Select Save
5. The phone may need to be rebooted for the change to take effect

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Registration Interval

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Registering the Extension in CCaaS

Once the phone registers successfully to NetSapiens, the extension must still be registered in CCaaS before it can be used by the Contact Center.