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  1. Admin (System) — Administration
  2. System Settings

Email Settings

Tenant-wide email routing behavior and authentication for connected email accounts

Email Settings covers tenant-wide routing behavior for inbound email and an authentication option for connected email accounts.

Accessing Email Settings

  1. Navigate to Admin (System) > System Settings > Email
  2. Each field is listed under its section heading, described below

Routing

FieldDescription
Email Enable Last Agent RoutingRoutes an email reply to the agent who last handled the conversation

Authentication

FieldDescription
Enable Dual Graph OAuthEnables an alternate Microsoft Graph OAuth authentication path for connected email accounts
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Related to Email Account Setup

Connecting and authenticating an inbound email address is covered on Email Account.


Updated about 6 hours ago