HomeGuidesAPIsChangelogCreate a Ticket
Guides
  1. Admin (System) — Administration
  2. Alerts and Triggers

Custom Daily Triggers

Custom Daily Triggers check one report value once a day and send an email or CCAC desktop alert when it crosses a threshold.

Custom Daily Triggers check one report value once a day and alert people when it crosses a threshold — for example, when the previous day's abandoned calls are higher than expected. Triggers run every day at 00:01 server time and check the days selected on each trigger. See Alerts and Triggers for how alerts are delivered.

Accessing Custom Daily Triggers

Custom Daily Triggers are accessible to accounts with Admin permissions.

  1. Navigate to Admin (System) > Alerts and Triggers
  2. All custom daily triggers are listed on the Custom Daily Triggers tab; when none exist, No custom daily triggers yet is shown

Times use the server time zone shown on the tab — for example, America/Denver.

Creating a Custom Daily Trigger

  1. Select the Custom Daily Triggers tab
  2. Select Add Custom Daily Trigger
  3. Complete the following fields in the New Custom Daily Trigger window:
FieldDescription
NameIdentifies the trigger in the list. Must be unique
ValueThe report value the trigger checks. Select Select a Value to choose it
Trigger ThresholdA Comparison and the value the report value must cross before the alert fires, entered in the value's own format
  1. Complete the Desktop alert fields, the Email fields, or both — see Notification Fields
  2. Set the trigger's Schedule
  3. Select Save

Notification Fields

Desktop Alert

FieldDescription
Desktop alert recipientsThe users who receive a desktop alert in CCAC. Select the pencil icon to choose recipients
Desktop messageThe text shown in the desktop alert
Alert levelThe desktop alert's severity: Normal, Warning, or Emergency — see Alert Level. Defaults to Normal

Email

FieldDescription
Email recipientsThe addresses notified by email. Recipients do not need to be agents
Email subjectThe subject line of the alert email. Defaults to Xima CCaaS Alerts / Triggers --
Email messageThe body of the alert email, with bold, italic, underline, bulleted and numbered lists, and links
📘

Static Notifications

Desktop messages and emails are static text; they do not include the measured value.

Schedule

FieldDescription
Days of weekThe days whose data is checked. Monday through Friday are selected by default. Each selected day is checked the next morning at 00:01 server time — for example, Monday through Friday is checked Tuesday through Saturday
Days to queryHow many days of data the value is calculated over. 1 calculates the value over the previous day (00:00:00–23:59:59)

Updated about 8 hours ago