Call Park lets an agent place an active call on hold in a shared location — a park zone — rather than transferring it directly, so any agent assigned to that zone can retrieve it. Park zones are configured by an administrator; see Park Zones.

Park Zones

Configures named holding areas where an agent can place an active call for another agent to retrieve.

Parking a Call

1. While on an active call, select the Park Call icon

   

2. Choose a park zone from the menu

   

3. The call is parked immediately and appears as one parked call sitting in that zone, ready for pickup

   

Retrieving a Parked Call

1. Select Parked Calls in the lower-left to locate the parked call

2. Select Retrieve Call to answer it

   

3. The call is removed from the zone once retrieved