Single Sign-On

Single Sign-On (SSO) allows agents and administrators to authenticate into CCaaS using existing Microsoft or Google organizational credentials, eliminating the need for a separate CCaaS password.

SSO integration connects CCaaS to a Microsoft or Google identity provider. Once configured, CCaaS verifies that the email address entered at login matches a user in both CCaaS and the connected platform, and signs the user in using their known organizational credentials.

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Email Address Must Match Between CCaaS and SSO Provider
The email address configured in CCaaS must exactly match the email address registered with the connected SSO provider. If these addresses differ, authentication fails and the user is unable to log in. Ensure consistency across both platforms when creating or updating users.

Accessing Single Sign-On

Single Sign-On is accessible to accounts with Supervisor or Admin permissions.

Navigate to Admin (System) > Single Sign-On
Single Sign-On can be viewed and managed from this page

Configuring SSO

Select the platform to connect — Microsoft or Google
Complete authentication using the selected provider's login flow
When prompted, select Consent on behalf of your organization and select Accept to authorize CCaaS to pull relevant user data from the platform
Check the connected email account for an authorization confirmation email if prompted
Once complete, the connected platform appears in the Single Sign-On menu as active

Users whose email addresses match the authenticated domain can now sign into CCaaS using their Microsoft or Google credentials.

Updated about 3 hours ago