Alianza One (BCC) Integration with Xima CCaaS

Configuration

Platform Steps

1. Navigate to the Alianza One portal and sign in with your credentials

2. Once logged in, scroll to the bottom of the left-hand navigation pane and select Settings.

   

Add the SIP Trunk Product

1. Go to Account Details > Products and select + Add Product

   

2. In the Add Product window that appears, select SIP Trunk

   

3. When the SIP Trunk has been added successfully, a confirmation banner will appear

   

4. From the left-hand navigation pane, select SIP Trunk

   

5. In the top right corner of the SIP Trunks page, select + Add SIP Trunk

   

Configure Trunk Details

1. Fill in the following fields:

   • Trunk Name

   • Language

   • 911 Callback Number

   • Primary Phone Number

     

2. Configure Number of Dialing Digits

   • Using the drop-down, set the Number of Dialing Digits

     • This controls how many digits are allowed to pass back and forth on the trunk.

   • Options are 7-Digits, 10-Digits, or 11-Digits

     

Configure Failover Routing (Recommended)

While not required at initial setup, Xima strongly recommends configuring both of the following:

• Overflow Routing — used if the SIP Trunk to Xima is busy or goes down

• Inbound Failover Routing — used for the same reasons as above

  

Set Concurrent Calls and Create the Trunk

1. Under Definition, set the Concurrent Calls Allowed value

   • This defines the total number of simultaneous conversations ("talk paths") between Alianza One (BCC) and Xima CCaaS

     

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Configuration

This same number must also be configured in Xima CCaaS under Target Platform > Max Calls per Handset.

2. Select Create when finished
3. A successfully created trunk will appear in the SIP Trunks list

   • For example, a trunk named "Xima Contact Center" with 30 Concurrent Calls Allowed.

     

Configure Authentication Credentials

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Do Not Use IP Authentication

Do not enable Use IP Authentication, and do not fill in IP Address or Port.

1. Note the SIP Proxy Server and Create a SIP Username

   1. Record the SIP Proxy Server value
      • This will be used in Xima CCaaS under Target Platform > SIP Domain.

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      Note (as of February 22, 2026):

      You will need to confirm the SIP Domain, SRV Record, SIP Outbound Proxy, and SIP Port with your Partner and Alianza directly.

2. Create a SIP Username

   • Xima prefers numeric characters only
   • This value will be used in Xima CCaaS under SIP Extensions > SIP Extension and SIP Username.
     • Note: SIP Authorization ID is not required in CCaaS.

3. Then select View/Edit Password

   

Set the SIP Password

1. Once the SIP Password field is available, enter a password

   • Xima prefers at least 12 alphanumeric characters
   • This value will be used in Xima CCaaS under SIP Extensions > SIP Password

2. Select Save when done

   

3. Allow 30–60 seconds for initialization, registration, and authentication to complete