Getting StartedHome
Guides

Using the Auto-Attendant

Transfers calls from an RC/ACO Auto Attendant IVR menu directly to a CCaaS-registered extension via a key press.

📘

License Requirement

Multi-Level Auto Attendants require a RingCentral Standard license package or higher. Handset registration to CCaaS works on any license tier from Essential to Ultimate.

  1. Navigate to Phone System > Auto-Receptionist > IVR Menus

  2. Select New IVR Menu, assign an extension and name, and select Save

  3. Optionally assign a DID to the menu for direct dialing

  4. Configure prompts (text-to-speech or a pre-recorded message) and key press actions

  5. Assign a key press (0–9) with Connect to set to the CCaaS-registered extension