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Mobile App

Allows an agent to make and receive calls through the RingCentral mobile app instead of a desktop softphone or physical phone.

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CCAC Still Required

The mobile app displays only the internal UC extension for a Contact Center call — not the skill, caller information, or account codes.

An agent must be signed into the Contact Center Agent Client (CCAC) to see the call details; without CCAC open, the agent cannot answer the call from the mobile app.

Installing the App

See the official RingCentral Mobile App Getting Started Guide for more details.

For Android:

  1. Open the Play Store
  2. Search for the RingCentral app or navigate to this link
  3. Tap Install to begin installing the app

For iOS:

  1. Open the App Store
  2. Search for the RingCentral app or navigate to this link
  3. Tap Get to begin installing the app

Existing Phone

  1. Sign in as an Administrator in the RC/ACO portal

  2. Navigate to Phone System, select the user, and select Existing Phone

  3. Select Change Phone, then RingCentral Phone app

  4. Confirm the statement and select Next

  5. Confirm the emergency address and select Next, then Next again to finish

New User

  1. Sign in as an Administrator in the RC/ACO portal

  2. Navigate to Users > Add User and proceed through the setup flow

  3. At Select a Device, choose Other Phones, then RingCentral Phone App

  4. Select Add, Next, confirm, and Assign to Selected, then Next

  5. Send the registration invite email to the user, who completes setup with an email, PIN, and password