CCaaS is Xima's cloud contact center platform, covering call routing, agent tools, reporting, and platform integrations from a single administrative interface. This documentation site is organized by module — each section in the left navigation covers one area of configuration or use, from Reports and Real-Time Displays through platform-specific setup for the underlying phone system.

Contacting Support

Reaching Xima Support by web ticket or phone, along with observed holiday closures.

Popular Resources

A few of the most frequently referenced pages across the site:

Running a Report

How to run a report from My Reports, including configuring its timeframe, rows, and optional criteria filters.

Cradle to Grave

An interaction-level search and drill-down tool that logs every interaction event from start to finish.

Create a Wallboard

Configurable, real-time dashboards that display live contact center performance metrics.

Supervisor View

A real-time monitoring interface for live visibility into agent activity, queue conditions, and contact center performance.

Create a Skill

Create and configure skill groups to define how inbound interactions are queued, announced, and distributed to agents.

Create an IVR

A flexible, automated call-handling experience that greets callers, collects input, and intelligently routes calls.

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Additional Resources
Live training sessions can be scheduled through the Xima CCaaS End User Training signup page.
The Xima Help Center hosts additional self-service articles organized by product.