Active Recording Management

Programmatically pauses or resumes an agent's active call recording.

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The primary use case is preventing sensitive information — such as credit card numbers or payment data — from being captured in a recording.

These endpoints are typically triggered by a CRM or browser automation script that detects when an agent enters or exits a payment collection page.

⚠️

Client-Side Implementation Required

These endpoints provide the API contract; implementation, maintenance, and troubleshooting of the client-side triggers (CRM scripts or browser automation) are the responsibility of the integrating development team.

This includes managing CORS policies and securing bearer tokens within the environment.

Path Params
string
required

The agent's extension number

string
enum
required

API action

Allowed:
Response
204

No Content — active recording successfully triggered.

Language
Credentials
Bearer
URL
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Response
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