Schedules a callback for a specified skill group.
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When a callback is scheduled via this endpoint, the system follows the skill's existing queue callback rules — the placeholder enters the queue immediately and an outbound call is placed when the interaction reaches the front and an agent is available.
This endpoint is primarily used for online form submissions, allowing a website or external system to request a callback on behalf of a visitor without the caller waiting on hold.
Best PracticesUse the Reserve Agent callback strategy — With Wait in Queue, callbacks can reach the front of the queue after hours when no agents are logged in. Reserve Agent requires an available agent before the outbound call is initiated.
Use a dedicated skill group for API callbacks — Each form-submitted callback logs as a zero-second inbound call to the target skill. Using a dedicated skill keeps API-originated callbacks separate from traditional inbound traffic and simplifies reporting.
Build a dedicated language pack for the skill — Default language packs include callback greetings that may not be appropriate for form-submitted callbacks. A custom language pack can better greet the customer in context.
No Content — callback successfully scheduled.