Changelog - December 2024

v5.47

Added

Outbound email support
- The previous email support was limited to inbound emails. With this update, agents will be able to start a new email draft, select an associated skill, and send
Email Signatures
- Agents can now build a signature to be saved and auto-populated in any email draft or reply.
- Support Article
WebRTC Assisted Transfer to Skill
- Limited Xima UC and Netsapiens UC integration currently
- Previously agents could only perform blind transfers to a skill. With this update an agent may select "Assisted Transfer" if they need to perform an introduction before completing the transfer.
API for Callbacks
- A new API endpoint has been built to support callbacks being programmatically added to a specified skill's queue. This allows for online web forms or other methods to add callers to a callback queue
  - Support Article
  - Some best practices are covered in the above article
Announcement Management in HTML
- Historically, adding announcements to the library was only possible in the Java admin client. WIth this update you may now add IVR and Queue Announcements inside of an HTML menu.
- NOTE: Though queue announcements can be added in the new UI, management still needs to be done in the Java admin client at this time
  IVR Announcement are managed in an IVR flow builder in HTML.
- Support Article