Change Log - May 2024
4 months ago by Kelly Jaques
v5.41
Added
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Support for hybrid environments seeking to monitor users who are utilizing Xima softphones (WebRTC) and users who are using Netsapiens UC phones.
- Each were individually supported before but now a single site can have a hybrid of phone usage without any logging or realtime issues.
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Netsapiens Multi-Core support
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New APIs:
- Skill List - Pulls a list of all skill groups programed within Xima CCaaS
- Agent List - Pulls a list of all licensed Xima agents and includes their name, extension, and phone type (UC vs Xima)
- Documentation for both can be found HERE
Improved
- Page orientation added to the scheduled report wizard.
- Other minor improvements
Fixed
- Formulas were not allowing users to divide durations
- Pulling agents via "Roles" in API requests stopped working
- DND reason codes were missing from the row view of Supervisor View
- "Skill Levels" menu temporarily freezing when there are a large number of skills
- Various small bug fixes