Change Log - January 2024
over 1 year ago by Kelly Jaques
v5.37
Removed
- The Skill Routing Identifier settings in the installed Java client
- We're honoring existing settings but no longer allowing new skills to set a Skill Routing Identifier to signify that calls with that identifier should go to the new group(s)
- Users should use the "Call Routing" option in the browser-based CCaaS to define call routes
- Instructions can be found HERE
Added
- Better integration support of Kazoo UC systems
- Improved handling of RingCentral API delays and outages:
- An informative banner will be added to Manager and Agent clients when Xima detects excessive delays in the API messaging from RingCentral
- We've added a hangup button to the agent's CCAC screen even though they may be using a RingCentral provided hard or softphone. Pressing the hangup button in the Xima client will send a disconnect request to end the agent's call
- More details about the banner, the hangup button, and the notice to answer a call with a digit press (as outlined in a previous release) can be found HERE
- For RingCentral - Added code to use an improved extensions directory API to better account for agents who have been hidden from the RingCentral directory
Fixed
- Netsapiens Integration
- Not all Netsapiens-captured recordings were being transferred to Cradle to Grave
- Salesforce Plug-in
- Emergency Pops were off screen
- WebRTC
- Some sites reported their first call for each day was missing audio.
- Wallboard Chart Widget
- Key was covering headers
- Various small bug fixes