Changelog - January 2022

v5.7.0

Highlights

• Added Availability Tiers
• Memory Reduction
• Various bug fixes

Changed

• Adding licenses without having to restart services
• Updated Log4j to 2.15.0 or newer

Added

• UC Logging - Calls transferred out of system will show transfer event
• Availability Tiers
• New queue music options
• Option to "Include Past Users" when selecting agents
• Option to "Refresh Users and Groups" from WebUI

Fixed

• Issue with showing "Skill" or "Group" in metrics in Supervisor View
• Improved Realtime load speeds
• Issue with UC Logging - Outbound calls transferred to Groups showing as split and showing transferring agent as calling party - ACO specific
• Issue with UC Logging - Outbound call transfer to RingCentral/ACO call queue
• Various Supervisor View issues (e.g., no "Reserve Agent" state visible)