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Changelog - January 2022

over 3 years ago by Blake Beard
270

v5.7.0

Highlights

  • Added Availability Tiers
  • Memory Reduction
  • Various bug fixes

Changed

  • Adding licenses without having to restart services
  • Updated Log4j to 2.15.0 or newer

Added

  • UC Logging - Calls transferred out of system will show transfer event
  • Availability Tiers
  • New queue music options
  • Option to "Include Past Users" when selecting agents
  • Option to "Refresh Users and Groups" from WebUI

Fixed

  • Issue with showing "Skill" or "Group" in metrics in Supervisor View
  • Improved Realtime load speeds
  • Issue with UC Logging - Outbound calls transferred to Groups showing as split and showing transferring agent as calling party - ACO specific
  • Issue with UC Logging - Outbound call transfer to RingCentral/ACO call queue
  • Various Supervisor View issues (e.g., no "Reserve Agent" state visible)